privacy policy

privacy policy  

Last updated: March 31, 2025

 

This Privacy Policy explains how SewTec collects, uses, and discloses your personal information when you download our App, visit our Website, use our Services, make a purchase, or communicate with us. In the context of this Privacy Policy, the words “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the Website, the App, or another individual whose information we have collected in accordance with this Policy. .

 Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. .

 Changes to the Privacy Policy  

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law. .

 How we collect and use your personal information  

To provide services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us. .

 In addition to the uses identified below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable Terms of Service, and to protect or defend the Services, our rights, the rights of our users, or others. .

 Personal information we collect  

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and types of personal information we collect. .

 Information we collect directly from you  

The information you provide to us directly through our Services includes: : 

- Contact details: such as your name, address, phone number, and email address. . 

- Order information: such as your name, billing address, shipping address, payment confirmation, email, and phone number. . 

- Account information: such as username, password, security questions, and other information used for account security purposes. . 

- Customer support information: includes information you choose to include in communicating with us, for example, when you send a message through the Services. . 

 Certain features of the Services may require you to provide certain information about yourself directly. You can choose not to provide this information, but doing so may prevent you from using or accessing these features. .

Information we collect about your use  

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies. (Cookies) , pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, and IP address. Your IP address , and other information related to your interaction with the Services .

 Information we obtain from third parties  

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: : 

- Companies that support our website and services, such as: Shopify. 

- Our payment processors, who collect payment information (such as bank account, credit or debit card, billing address) to process your payment to fulfill your orders and provide the products or services you have requested, to perform our contract with you . 

When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. .

 Any information we obtain from third parties is handled in accordance with this policy. See also the section below, Third Party Sites and Links .

 How we use your personal information  

Providing products and services: We use your personal information to provide services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account. . 

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better customize services and advertisements on our website and other sites. . 

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account information. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. . 

- Communicating with you and improving services: We use your personal information to provide customer support and improve our services. This is in our legitimate interests to respond to you, provide you with efficient services, and maintain our business relationship with you. .

 Cookies (Cookies) 

Like many websites, we use cookies on our site. For specific information about the cookies we use related to the operation of our store, please visit Shopify , see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the services (in our legitimate interests to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better customize services, products, and advertising on our site and other sites. .

 Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain general features and functionality, to not function properly or be unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. .

 How to disclose personal information  

Under certain circumstances, we may disclose your personal information to third parties for the purposes of performing a contract, for legitimate purposes, or for other reasons subject to this policy. These circumstances may include: : 

- With vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping ). 

- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. . 

- When you direct, request, or agree to us disclosing certain information to third parties, such as to ship products to you or through your use of social media tools or login integrations, with your consent . 

- With our affiliates or within our corporate group, in our legitimate interest to run a successful business . 

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, the rights of our users, or others .

 We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” ": 

 

| Category | Recipient Categories |

|-----------|-----------------------|

| Identifiers such as basic contact details, order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, affiliates |

| Business information such as order information, shopping information, and customer support information | Same categories as above |

| Activity on the Internet or similar networks, such as usage data | Same categories as above |

| Geolocation data such as locations identified by an address IP or other technical means | Same categories as above |

 

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. .

 

Third Party Sites and Links  

Our website may provide links to other websites or platforms operated by third parties. If you visit websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those platforms without restriction on their use by us or any third party. Our inclusion of these links does not imply an endorsement of the content on these platforms, their owners, or their operators, unless disclosed on the Services. .

 Children's data  

The Services are not designed for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. .

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under the age of 16. .

Security and retention of your information  

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. .

 The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and other applicable policies. .

 Your rights 

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances. In certain cases, we may deny your request as permitted by law. .

 - Right to access/know: You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information. . 

- The right to deletion: You may have the right to request that we delete the personal information we hold about you. . 

- Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you. . 

- The right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions. . 

- Restriction of processing: You may have the right to request that we stop or restrict our processing of your personal information. . 

- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent. . 

- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal. . 

- Manage your communication preferences: We may send you promotional emails, and you can opt out of receiving these at any time using the unsubscribe option in our emails. If you opt out, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed. .

 

You can exercise any of these rights when indicated on our website or by contacting us using the contact details below. .

 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law. .

 

Complaints 

If you have a complaint about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the contact details below, or by submitting your complaint to your local data protection authority, depending on where you live. .

 

International users  

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by our staff, service providers, and third-party partners in these countries. .

 

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Model Contracts, or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as appropriate, unless the data transfer is to a country that has been determined to provide an adequate level of protection. .

 

communication  

If you have any questions about our privacy practices or this policy, or if you wish to exercise any of your rights, please email us, call our hotline 15418 , or contact us at: Main Branch - 20 Gesr El Suez Street - Cairo - Egypt.